At J Design Gallery Furniture, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order, please read our return policy below to understand the conditions for returns and refunds.

**1. Return Eligibility**

- **Standard Orders:** Returns are accepted within **14 days** of receiving your order, provided the items are in new, unused, and resaleable condition with original packaging.
 - **Custom Orders:** We do not accept returns on **custom orders**. Custom pieces are made specifically for you, and as such, cannot be returned or exchanged.

**2. Restocking Fee**

A **20% restocking fee** will apply to all returned items. This fee covers the cost of inspecting, restocking, and processing the return.

**3. Delivery and Service Fees**

Please note that any **delivery charges**, including but not limited to shipping and handling fees, are **non-refundable**. In addition, any service fees associated with the delivery or setup of your furniture will not be refunded.

**4. Return Shipping Costs**

- Customers are responsible for the return shipping costs. You will need to arrange and pay for the return shipment of the items back to our warehouse.
 - Furniture must be returned in its original condition, including packaging, and it must be properly packed to avoid damage during transit.

**5. How to Return an Item**

To initiate a return, please contact our customer service team at [email protected]. You will be provided with the return authorization details and instructions on how to send your item back.

**6. Refunds**

Once the returned items are received and inspected, your refund will be processed, minus the 20% restocking fee and any non-refundable delivery or service fees. Refunds will be issued to the original form of payment.

**7. Damaged or Defective Items**

If you receive an item that is damaged or defective, please contact us within **7 days** of receiving your order. We will work with you to resolve the issue by either offering a replacement, repair, or refund.

**8. Exchanges**

We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item under the conditions stated above and place a new order for the replacement item.

**9. Final Sale Items**

Some items may be marked as **final sale** and are not eligible for return. These items will be clearly marked on the product page at the time of purchase.

**10. Changes to This Return Policy**

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the effective date will be updated.

**Contact Us**

If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us:

**J Design Gallery Furniture**

2754 Livermore Outlets Drive, Livermore, California 94551, United States

(925) 583-5006

 

By making a purchase from J Design Gallery Furniture, you agree to the terms outlined in this Return Policy.